“ W h at E m p lo y e r s Wa n t B u t B u s i n e ss
section introduces inspiring, timeless ideas in light
hat Employers Want But Business Schools Don’t
of problems encountered by people in their everyday
Teach is one such book that tries to address the needs
of a career-oriented employee. In the past, much
The authors call the First Chapter “Life’s
has been written on attitudes, motivation and
Never….Just A Piece Of Cake”. This chapter is the
behaviour separately by various authors but this is
book’s pulse and includes motivational and
one book which practically and straightforwardly
inspirational statements by the authors where they
covers all the aspects affecting individuals at the work
say, “Open your mind to the different things you
place. With the help of numerous examples the book
really want to do in your life. Look at what you can
gives antidotes for success in the workplace and
really do with your time. The human body is capable
simultaneously also provides an understanding of the
of much more than we give it credit for. You can
emotional and attitudinal ‘downers’ that bring about
work, look after a family, spend time doing charity
problems with individuals. Besides identifying the
work, chase after a hobby, entertain, pray, and do a
key factors for achieving success it provides lessons
on commitment, hard work, gut instinct, confidenceand foresight. Laced with real life problems
The more you do the more you can cope with doing.
encountered in daily life the authors also dwell on a
The brain gets quicker, the body nimbler, ideas flow
situation when their own institution was on the brink
faster and you suddenly realize that because you
of insolvency. The ordeal of stress and crisis
have stretched yourself, you can make things happen.
management makes interesting reading.
You realize that every moment is important and you
The road map for improvement and success at the
can fit in the things you really wanted to do. Life
work place cannot however be dealt with in isolation
becomes more interesting. There is never a dull
and the book touches upon the development of the
individual’s personality, offering numerous
In Chapter Two“Managing Time by Managing
suggestions on how to balance your personal life
Priorities” some common time wasters like finding it
hard to say “No”, Trying to do more than one could,
The essence of this simple, practical literary creation
lack of discipline or poor delegation of work have
is to seek solutions to the following quests:
been elucidated. In the end the authors nicelysummarize tips for time management in three simple
I am trying to reach my goals but not reaching
steps. In Step One it is advised to prepare a list of 10
important priority items like, reading, working,
I have difficulty in coping with my workmates.
meditating, traveling, exercising etc, and examining the outcomes associated with them. Step Two
I have difficulty in managing time and setting
includes figuring the 3-5 most significant items in
one’s life which one has to manage personally. Step
I lack confidence and feel stressed easily.
Three indicates managing, delegating or deleting therest of the secondary items.
I find difficulty in coping with the challengesof corporate life.
With time behind, the issues of commitment and hard work need to be looked at. In Part-II, Lessons About The Book on Commitment, Hard Work, Common Sense, Gut
Written in an easy-to-read manner by Yasmin D’Souza
Instinct, Confidence and foresight have been
and Amitabh Singh, the book offers practical solutions
for managing conflicts and stresses on time
Chapter Three titled “Have You Got What it Takes
management and prioritisation, taking a look at the
to be a ‘High Achiever’?” commences with a quote
broad organization of the book it is split up in four
by Diana Scharf Hunt “Goals are dreams with
parts, with Part I containing two chapters and rest
deadlines” and mentions that in order to achieve,
parts consisting of four to seven chapters.
one must first of all have the right attitude to climb
In Part I- Lessons On Time Management And
the ladder and go the extra mile. A positive attitude
Priorities, the authors concentrate on the advantages
is all that counts and converts everything into
of time management and prioritizing events. This
achievable. The authors even reassemble the word
‘impossible’ to read ‘ I- M- Possible’. And this has
patient working, positive attitude and will to succeed.
nothing to do with the gender. Both men and women
One needs to defeat the symptoms of twisted thinking
can achieve this without much ado. Besides the right
i.e. stress, fatigue and depression by meditation and
attitude, the authors also stressed upon the
significance of goal setting and satisfactory motivation
Chapter Eighth presents tools for “Coping with
level to achieve set targets with commitment and
Stress and Crises Management at Work” by working
hard work. Chapter Four-”Six Elements to Making
at whatever is the problem, spending one’s energies
a Success of Yourself” discusses six key components
doing hard work, brainstorming on ways to tackle the
– Common Sense, Hard Work, Gut Instinct,
problem, discussing and sharing it with other
Confidence, Clear Thinking and Developing Foresight
colleagues. Significance of Meditation as a great de-
as essentials for managing work and one’s self
stressor and development of an hobby like gardening,
successfully. The chapter briefly touches on the
cooking or exercise to take one’s mind off has also
common influencers motivating people which
include money, power, recognition, achievement andbelief in a cause.
The Ninth Chapter, “Managing Change and Pace”, draws reader’s attention to the current age of
In Chapter Five, an entire chapter on “Commitment-
microchips, oven chips and computer chips; ocean
The Key to Success”, awaits the reader to plough
waves, microwaves and radio waves; floppy disks,
through. The chapter has a worthy start with words
compact disks and computer disks where the whole
by Brenda Good- “On the road to life there are many
world seems to be moving at breakneck speed. The
paths…some twist, some turn, some dip, some curve.
authors have stressed the need for discussing change
As long as you keep your focus, your destination is
management because Research had shown that,
obtainable.” Inspirational examples of famous
compared to 50 years ago, managers today-
personalities like Walt Disney, Henry Ford, HelenKeller and many others very well drives home the
idea that Commitment + Hard Work + Perseverance
The Sixth Chapter titled “Gaining Confidence” wonderfully explains CONFIDENCE through an
anagram where ‘C’ stands for Courage and Conviction,
‘O’ means ownership, ‘N’ conveys Nobleness of
One must learn to relax and enjoy life. In order to
character, ‘F’ depicts Flexibility, ‘I’ expresses
live fully we must divert our attention to other aspects
Innovativeness and Integrity, ‘D’ says Diversity and
of life like, adequate rest and sleep, traveling,
Drive, ‘E’ claims Energy, ‘N’ denotes Neutral, ‘C’
socializing , reading, continuous learning and
concurs Clarity and Creativity and ‘E’ manifests intoEnthusiasm.
Everything is not rosy. Issues such as depression, stress,
In Tenth Chapter,“Health and Well-being in The
and change affect the managers. In Part-III, Lessons Workplace”, The authors have further highlighted on Managing Depression, Stress, Crisis and
that health which is a composite sum of exercise, rest
Change, the authors give valuable insight into these
and proper diet is as important as performance at the
issues and provide real life helpful tips to tide over
workplace. For enhanced efficiency one must
maintain a clean office, watch the seating posture,keep the computer screen at eye level, exercise
In Chapter Seven“High Achievers and Twisted
regularly, avoid smoking and drinking at the work-
Thinking” the beginning is marked with a quote by
place, drink plenty of water, climb the stairs frequently
John Ruskin “The highest reward for a person’s toil is
not what they get for it but what they become by it.”With aid of achievers examples like, George Burns
Part-IV talks about Lessons on Honesty,
who won his first Oscar at eighty, or Charlie Chaplin
Communicating, Negotiating, Interviewing, People
who was still directing movies at seventy-six, or at
Management, The practical Aspect of Dressing and
the age of ninety-four, George Bernard Shaw
Entertaining at Home. Then there are the questions
produced a new play it is boldly explained that
of honesty and this vital to sound business. So is the
achievements are an outcome of belief in oneself,
In Twelve Chapter, “The First Few Steps in Being A
goals. One must take a look at this book and glean the
GoodCommunicator”, the authors provide seven
wisdom offered therein. The book’s chief attraction
steps to become an effective and impressive
stems from the finesse with which highly relevant
communicator and these really help. Being relevant,
issues of stress and everyday challenges of work life
simple, inspiring and speaking with authority, integrity
are handled in four lucid sections incorporating many
with a dash of humour are few of them. Chapter Thirteen dissects “The Art of Negotiating”.
We found the book to the point, easy read and
With pearls of wisdom by Mother Teresa “Kind words
enjoyable. With its powerful, thought provoking
can be short and easy to speak but their echoes are
contents it compels the reader to have some soul
truly endless” the chapter begins on a humble note.
searching and self introspection. A must read for the
As per the writers the move to achieve a win-win
situation can happen if one works upon the ABC of
This book is packed with simple, powerful ideas
negotiation where, A signifies Attitude, B denotes
that corporate executives can put to immediate
Behaviour and C depicts Competency. The hallmarks
use. Following are few of them:
of successful negotiation are- empathy and respectfor the person we are negotiating with, faith in one’s
Whatever you do, do it to the best of your
own negotiating power, a flexible attitude, clear
Strive always, for goals and targets that are
In Fourteenth Chapter, “Lessons in Interviewing”,
just on the borderline of being unreachable.
the art of interviewing is dissected wherein, one
Have confidence in yourself. If you don’t
must test the candidate for his intelligence, ability,
already have it, start building it up.
Success in management is a people related job. If
you cannot get along and grow with people you are
lost. Chapter Fifteenth discusses “Thriving with
honestly the issues you do not understand. People”. With an aim to have people’s co-operation
and support one must watch his temper, tongue and
body Language. If you really want to win over people’sheart and mind then practice politeness at all
Never be afraid to work an extra hour, that
occasions. Chapter Sixteenth “Be Motivated-
extra day with the extra effort to complete
Dressing Well Can Help” covers a few practical,
useful tips on dress code. Chapter Seventeen “The
Commit yourself to finishing what you have
Practical Side of Formal‘Home Entertainment’”
started. Don’t let anyone or anything move
reveals guidelines on being a perfect host and
completes the book. The book concludes with few
recommended reading of the authors favourite books.
attitude and life style needed for success. Conclusion
We must communicate to transform lives and
With a title such as this, the reader is just swept away
with a promise of fulfillment. The book does not
In the end, we can say that the book is an excellent
disappoint. The authors have culled together their
guide to improving productivity at the workplace and is
collective experience, put across their native wisdom
filled with action words, relevant tips and practical tools
and offered a book that helps you get going to your
that can help everyone to follow the road to success.
Pr o j e c t M a n a g e m e n t f o r I T R e l at e d
Managing an IT project is a difficult task. the instructor branch of the Royal Navy. HisInformation technology management is
particularly uncertain because IT is always
moving, changing, adapting and challenging
development in the Joint Services IT Training
System Analysis and Design, Brian West has
business needs and demanding stakeholders.
It is therefore necessary to study IT project
domains. Norman Smith has spent more than
British Computer Society (BCS) have hence
practitioner, consultant and trainer in Project
designed industry oriented courses that aim
worked in senior roles for various international
competitive edge to organizations in terms
experience of developing a wide variety of
computer systems includingtelecommunications systems, naval weapon
Project Management for IT Related Projects
systems, computer aided design systems and
has been specifically designed to support
candidates who wish to take examinationleading to the Information Systems
The book has eight chapters. Chapters 1 and
Chapters 2 and 6 by Bob Hughes, Chapter 3
by Roger Ireland, Chapter 5 by Brian West,
Chapter 7 by David Shepherd and Chapter 8
approach to Project Management not only for
has been written jointly by Ireland and West.
those who are to take on project management
Chapter One, the introductory chapter,
responsibilities but also for users and potential
Projects and Project Work, defines ‘project’
and establishes the need for project planning
The book has been written by the team that
and control. The reader is introduced to project
is actively involved in the course development
life cycles and project management stages.
Variations on the conventional project life cycle
Management Certification course. The editor
models are also discussed. The author then
of the text, Bob Hughes has many years of
describes the utility of the key document of
experience of implementing IT projects, in
any project, the’ business case report; which
needs to be set out before the detailed planning
government sectors. Roger Ireland, one of
of a project starts. Project implementation
the authors, has beem a lecturer in further
strategies are described with their procedures
education, including teaching Mathematics
and problems. The author winds up the chapter
with an overview of the Post Implementation
Gloucester Technical College he was therein
In Chapter Two, Project Planning, the
during the project life cycle, implementation
author descibes the main steps in producing
of quality procedures, entry, process and exit
an initial plan for a project. The project-based
requirements are discussed in this text. West
and activity based approaches to planning are
discussed with work and product breakdowns,
followed by testing and evaluating methods.
and the relationship between product andactiities in a project. Resource allocation is a
The reader is also introducet to the principles
critical success factor for any project, Hughes
of the ISO 9001:2000 standards for quality
identifies the types of resources required for
an IT project. He illustrates the process of
Estimating, we have Bob Hughes exploring
introduced in Chapter 2, can be produced.
histograms, work schedules and Gantt charts.
He describes the Top down and bottom upapproaches to estimating. The parametric
Chapter Three, Monitoring and Control,
approach and the analogy based approach for
explores the means by which the plan for a
estimation have been discussed. The author
project is monitored and controlled so that it
largely fulfils its plan. The sequence of steps
discussing effort drivers productivity rates,
in the project control life cycle used for
activity durations and the effects of over and
monitoring and control is discussed. Inputs
under estimating. The author states that the
best people to estimate effort one those who
information effectively are provided. The
are experts in the area and discusses that
chapter also examines how corrective action
can be applied in a considered controlled way.
judgement. The Delphi approact to improvethe quality of expert judgement is also
Change Control, the Fourth Chapter of the
book, deals with the reasons for change andchange control procedures. People (roles and
Chapter Seven, Risk, begins with description
responsibilities), procedures, process and data
of origin, causes and effects of risks. The
author then describes the risk management
specifically and also generically by Smith. The
identification, assessment, prioritization and
monitoring and control of risks. Under Risk
Assessment, the author describes the three
components of the project are modified to
criteria on which risk evaluation is done, the
probability & impact of risk & proximity i.e. the time period in which the risk may occure.
The Fifth Chapter, Quality, defines quality and then describes the characteristics and the
Need for a contingency plan for the projects
criteria for building a quality product. The
are also discussed as a intigating action.
author explains the difference betweenQuality Control and Quality Assurance using
a simple example. How to identify defects
structured risk management apporach within
overall project planning to ensure that risks
c h a p t e r i n c l u d e s a l i s t o f l e a r n i n goutcomes, activities, and self-assessment
The last chapter, Project Communications,
helps the readers in knowing how to identifystakeholders and their concerns. The chapter
has inputs on the constitution of the project
o r i s i n t h e e a r l y y e a r s o f p r o j e c t
useful for users or potential users of IT
management. The text ends with a discussion
s y s t e m s w h o a r e i n v o l v e d i n
on criticality of communication, its methods,
place of work. It aims at facilitating ani n s i g h t i n t o p r o j e c t m a n a g e m e n t
Conclusion
capabilities and raising awareness of the
The authors have followed a simple, to-the-
roles various parts of an organization play
point and consistent approach to explain the
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